Customer Support Executive – Quality Department (…

Job Summary
We have an urgent opening for Customer Support Executive - Quality Department (*Only for Male Candidate)*
Responsibilities and Duties
Job Responsibilities:-

• Answer calls professionally to provide information about products
• Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Answer questions about products or the company
• Ask questions to understand customer requirements
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

Required Experience, Skills and Qualifications
Experience:- 0-1 Year
Skills:- Excellent communication skills & knowledge of E-mail & MS- Excel.
Qualification:- Bachelors or Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology / Pharmacy or equivalent degree
Benefits
Customer support executives help an organization's clients with concerns. ... Any industry offering customer support servicescan benefitfrom hiring customer support executives. Jobs can be found in areas such as retail, financial services, technology, and others.
Job Type: Full-time
Salary: ?10,000.00 to ?15,000.00 /month